Greetings,
It is now our fourth month using the new work order management system powered by SchoolDude. We hope everyone has been able to use the system and has noticed an improvement with the management of the work orders. Further improvements are to come as we develop and continue using the system. Below are some friendly reminders regarding work order creation. Please take them into consideration when generating a work order to ensure promptness in request resolution.
? Any/all emergencies are to be called into our Service Desk ext. 3785. We will generate the work order for these emergency requests. For work order priority guide please use following link: http://bucwis.barry.edu/facilities/facilities/facility/workorders.htm
? Custodial work orders should be generated for requests outside of our routine work orders. For the cleaning schedule, please use following link: http://bucwis.barry.edu/facilities/facilities/building/cleaning.htm
? Enter only one work order per request. Duplicate work orders will be voided and original order will be the one used.
? When entering work orders for keys or lock repairs for the locksmith, please make sure you add in the description of work the budget code to be charged for the cost of the repairs.
? Status updates can be reviewing by looking at the Actions Taken section in the “My Request” tab or by calling the Work Order Coordinator at Ext. 4843
? All projects are to be submitted as a “Special Project” work order prior to any further coordination. Special project updates can be reviewed by looking at the Actions Taken section in the “My Request” tab or by calling the Facilities Services Manager at ext. 3795
Surveys will be sent upon the completion of your work. We ask that you please give us your feedback, as it is important to our improvement and our requester’s satisfaction.
If you have any further questions, please do not hesitate to contact me directly at Dheredia@mail.barry.edu or ext. 3795.
Thank you for your continual cooperation,
Dariceli Heredia
Facilities Services Manager